Refund policy
🔄 Refund & Return Policy — emaolkom
Effective Date: 06 Oct 2025
Applies To: Orders placed on emaolkom.com (USA Only)
At emaolkom, we want our customers to shop with confidence. Please review our refund and return policy carefully before making a purchase.
✅ Eligibility for Refunds
You may request a refund within 30 days of receiving your order.
To be eligible for a return, the following conditions must be met:
The item must be unused and in its original condition
The item must be returned in its original packaging
Proof of purchase (order number or receipt) is required
Refunds will be issued only after the returned item has been received and inspected
❌ Non-Refundable Items
The following items are not eligible for return or refund:
Perishable goods (food, flowers, plants)
Custom or personalized products
Personal care and hygiene items
Hazardous materials or flammable liquids
Gift cards
Sale or clearance items
🛠️ Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us immediately at:
📧 help@emaolkom.com
Please include:
Your order number
Clear photos or videos showing the issue
A brief description of the problem
Once reviewed, we will arrange a replacement, reshipment, or refund, depending on the situation.
📬 Return Process
To initiate a return:
Email us at help@emaolkom.com
Our support team will review your request
If approved, we will provide:
The return address
Step-by-step return instructions
⚠️ Important:
Items returned without prior approval will not be accepted.
All approved returns should be sent to:
emaolkom
⏱️ Refund Processing Time
Once your return is received and approved, refunds will be issued to your original payment method within 10 business days.
Please note:
Your bank or card issuer may take additional time to process the refund
If more than 15 business days have passed since approval, please contact us at help@emaolkom.com